NOTIFICATION ON PRESERVING PRIVACY
- HOW WE USE YOUR INFORMATION
- PERSONS LODGING A COMPLAINT TO AHC
- PERSONS USING AHC SERVICES
- VISITORS IN OUR WEBSITE
- SUBJECT PROVIDING “PERSONAL DATA” FOR THE DIGITALPASS ACCORDING TO THE CONCESSION AGREEMENT
- JOB APPLICANTS, CURRENT EMPLOYEES AND FORMER EMPLOYEES OF AHC
- ACCESS TO PERSONAL DATA
- DATA DISCLOSURE
- LINKS WITH OTHER WEBSITES
- AMENDMENTS IN THIS NOTIFICATION ON PERSONAL DATA PROTECTION
- COMMENTS OR ANSWERS
- HOW TO CONTACT US
- POLICY OF INFORMATION SECURITY
- HOW WE USE YOUR INFORMATION
This notification on preserving your privacy informs you on data processing when “Albanian Highway Concession” Sh.p.k. (herein after referred to as “AHC”) collects your data. This applies to the collected information regarding:
Complainants whom file complaints regarding their claims regarding the Milot – Morinë highway.
Other individuals submitting various requests to obtain information, providing consultancy, etc.
Visitors in our website.
Candidates for employment and current employees and former employees.
- PERSONS LODGING A COMPLAINT TO AHC
When a person files a complaint, it is registered in the record office by the respective employee that has previously signed the declaration of confidentiality and is informed on the company’s internal regulations approved by AHC, as well as with the relevant guides for the protection of personal data, approved by the Commissioner for the Right of Information and Protection of Personal Data.
We use the collected personal data only for the process of examination of complaints and to check the level of services we provide. We compile and publish statistics reflecting information such as the number of complaints received, by always preserving individuals’ identification.
We obtain personal data which are included at complaints records in compliance with the law and our policy of protection of personal data. They are stored in a safe environment and access is restricted based on the principle “necessity to being informed and acquainted”.
When we provide recommendations or impose sanctions to a person, we may publish the latter’s identity to the relevant authorities.
- PERSONS USING AHC SERVICES
AHC offers various services for the public as published in the information contained on this web site. For example, AHC publishes awareness materials with the press media aiming awareness of Milot – Morinë highway users for respecting the norms of the Road Code of the Republic of Albania during the use of this road. In this case we use a third party which deals with the respective publication allowing using only the information provided by AHC.
We use details of provided data and store them with the intention to provide services to the subject also in cases requested by the latter for other related purposes. For example, when we answer to a person whom previously requested information regarding the services we offer, we may use his/her data to test if the person or persons are satisfied with the level of service. When individuals/juridical persons/institutions etc. sign up to obtain services by AHC, they may revoke their registration at any time and in order to do so, they shall have it easy.
- VISITORS IN OUR WEBSITE
The concession company “Albanian Highway Concession” Sh.p.k. disposes the official website of www.ahc.al By means of the website, AHC transmits and collects information. The aim of transmitting and collecting information via the internet is to stay closer to the users of Milot – Morinë highway and the data subject. Through the official website, AHC assists the road users of Milot – Morinë highway by introducing them the respective legislation, conditions of the road and weather in real time, by reflecting their obligations and responsibilities regarding the compliance with the norms of the Road Code of the Republic of Albania when using Milot – Morinë highway and their rights for the services we offer. AHC also assists data subjects by publishing in the official website various information related to legislation, awareness information regarding data protection in the daily life, the use of electronic communication means, etc.
As regards www.ahc.al visitors, the system gathers standard information which is related to articles or sections in this website. This information is collected for statistical purposes and research (to indicate visitor’s approach, to see which are the most sensitive section and in addition the interest of data subjects, by always preserving their identity).
We collect this information safely to not identify any visitor. We do not make any effort to reveal visitors’ identity in our website.
Our company do not use (and do not allow any third party) analytic statistical means to follow or collect personal information making visitors identifiable. We do not link any collected data by this website with any personal data identifying the visitor by any source, as part of our usage.
The search engine in our internet website is designed to be strong and easy to use as in the search of Google. The search is enabled by a hardware (search application) being sustained by Google, which is closed in our sever and indexes continuously the content in our website. All search requests dealt by the application and information is not accessible to any third-party including Google.
We want to collect information personally identifiable through our internet website. We want to make clear the case when collecting personal information and explain what we intent to do with it.
- SUBJECT PROVIDING “PERSONAL DATA” FOR THE DIGITALPASS ACCORDING TO THE CONCESSION AGREEMENT
The Concession Contract and other related bylaws requires Milot – Morinë users to submit/notify AHC several specific personal data. This information may contain personal data of juridical persons/individuals/institutions etc. When the juridical persons/individuals/institutions complete their forms for the subscription to the DIGITALPASS service (this procedure in general is performed at CSP, Kukës), they are requested to provide personal data of which data contact of a crucial member of personnel. AHC shall use this for its purposes, for example for registering a juridical person/individual/institution etc. in the Digitalpass System, but do not disclose these data, except when required by legal provisions to the relevant authorities.
These data, processed automatically (due to computer system of notification-registration) and manually (due to legal requests and administrative procedures), are restricted regarding the access that have several specialists, as well as preserving confidentiality on these data is guaranteed by the law.
The obtained information it can be made public later on, as a legal request or required by legal provisions.
Nevertheless, on these cases, are the relevant authorities, defined according to the legislation in force to implement the obligations of the legislation in force for the protection of personal data transmitted by AHC, therefore the latter cannot provide any guarantee for the data contained in it, if used by those having access in it. Moreover, when we request information, we have made clear the fact, when providing information is required by the law and when it’s voluntary and that individuals/juridical persons/institutions etc. may revoke their registration at any time.
- JOB APPLICANTS, CURRENT EMPLOYEES AND FORMER EMPLOYEES OF AHC
When individuals apply for a job with AHC, we use the information for their process of application and to monitor recruiting statistics. When we want to disclose some data with a third party, for example, when we want to take a reference or receive some data by the other relevant institutions (e.g. Judiciary Status Authority), we do not do so, without priory informing data subjects, only if this information is legally required.
Personal data regarding applicants failing to be hired are held for 12 months after the recruitment process has ended and then they are destroyed or deleted. We hold un-personalized information for statistical purposes about applicants in order to assist our recruitment activities, but no applicant is identifiable by these data.
When an employee is no longer in work relations with AHC, we prepare a record for him as regards to the period of work. The included data in it are safely hold and are used only for important purposes on the employment of the person. When their employment at AHC comes to an end, we hold the record in compliance with the law on civil servant status, the law for archives and our internal rules.
- ACCESS TO PERSONAL DATA
AHC uses transparency to provide access to data for individuals/juridical persons/institutions. These persons may reveal if we hold any personal data, by sending an “Access request to personal data” under the Law on Personal Data Protection. If we hold your personal data, we will provide you with the information required by law for the protection of personal data.
If you agree, we shall try to deal with your request informally, for example by providing the specific information via the phone.
If we hold information on you, you may request correction in it.
- PERSONAL DATA DISCLOSURE
In many circumstances, we do not disclose personal data without your consent. Anyway, when we investigate a complaint/claim etc., for example, we should share the personal information with the relevant company, authority, and other involved bodies.
You may obtain more information for example:
circumstances when we may disclose personal data without obtaining the consent, for example to prevent and reveal a crime and to produce anonymous statistics;
how we control data if our data are correct and updated.
- LINKS WITH OTHER WEBSITES
This notification on preserving privacy to protect personal data does not include links among this website with other sites. We want to encourage you to read privacy declarations in other websites you visit.
- AMENDMENTS IN THIS NOTIFICATION ON PERSONAL DATA PROTECTION
We update this notification on regular basis by assessing this privacy policy among the most important regarding the activity of AHC.
- COMMENTS OR ANSWERS
AHC endeavors to fulfill the highest standards during collection and use of personal data. For this reason, we deal very seriously with complaints in this regard. We also welcome any suggestion for improvement of our procedures.
This notification on personal data protection was drafted with the aim to be clear and brief. Full details on collection and use of personal data by AHC are not provided. Although, we are at your disposal to provide any additional information or explanation. Any request in this regard should be sent at info@ahc.al
- HOW TO CONTACT US
Request for information about our privacy policy may be sent by mail at info@ahc.al
- POLICY OF INFORMATION SECURITY
AHC processes information aiming to carry out its statutory obligations.
The information is a valuable asset, thus, AHC take any necessary step to protect information by unauthorized use, change, disclosure, or rectification, whether occasional or by purpose.
AHC is committed to secure the use of information and data of technology systems aiming to preserve integrity and confidentiality of information at its control.
AHC uses a risk-based approach during assessment and understanding of risks also uses all physic means of personnel, technical and procedural to attain the appropriate security measures. AHC consider technology developments and implementation costs to attain an appropriate security level for the nature of information and damage that may result by a security breach.
The personnel of AHC are submitted to the obligation to preserve confidentiality of information which is given to the latter to exercise its functions under the law and may disclose it only to legal authorities. AHC offers guides to its personnel to enable them to understand and enforce their responsibilities in respecting security. AHC assesses their integrity before they’re hired and monitors their compliance on their obligations with security.